May 25, 2010

End Users are Funny

I have a client who submits tickets and e-mails to me in haiku.

Paul I have a problem,

   our e-mail is not working ...

can you call me please?

I have not decided if this is intentional or not.

 Can you please help me?

 Susan cannot print today ...

     and reports are due.

But it is certainly relaxing to read.

Red Flags and the Value of Experience

One of the things I hear often said, and something I subscribe to as well, is the idea that a lot of technical knowledge in the world of IT ...