September 08, 2010

End Users are Funny Pt II

Here's another conversation during a remote support session today:

Client: "So Paul, have you seen the internet today?"

Me: "Well, I've been on the internet today, does that count?"

Client: "Take a look at the front page of the internet when you can. There is this crazy looking guy on the front page."

Red Flags and the Value of Experience

One of the things I hear often said, and something I subscribe to as well, is the idea that a lot of technical knowledge in the world of IT ...